Terms and conditions for your farm holidays in Velturno

Here you can find all the important information, terms and conditions regarding your farm holidays in the Dolomites one of the UNESCO World Heritage Sites

All our apartments are non-smoking apartments!
Please note: during the school holidays the apartments can be booked just on a weekly basis (Saturday-Saturday)

On request your pets are welcome, we calculate a surcharge of 10 Euro per night. Please bring your dog basket or a blanket and the feeding bowl with you!

The apartment is available on your day of arrival at 2 p.m. (Sunday at 4 p.m.). We ask you for notification if you should arrive later than 8 p.m.
Please leave the apartment on your departure day until 10.00 a.m. so that we can clean it for the next guests.

Breakfast basket: We will charge a flat rate for the consumed products of the breakfast basket.

• 15 Euro per Person
• for children from 4 to 10 years 10 Euro
• for children under 3 years of age the breakfast is for free

From 01/01/2020 the cost of the tourist tax will be 1,75 Euro per person per night and must be paid on site (except children up to 14 years).
The incomings of the temporary visitor tax are used for the expansion and maintenance of infrastructure and services, as well as for the organization of cultural and sports events.
The temporary visitor tax must be paid on departure and is charged separately on the invoice.

• Klausen Card (guest card of the region)
• open parking
• Wireless LAN
• Bed and kitchen linen, change as needed
• Hand and bath towels, change as needed
• Hand- und Duschtücher, Wechsel nach Bedarf
• Dishwashing detergent, tabs for the dishwasher
• Washing machine and detergent
• equipment for infants (cot with bed linen, changing mat, stool for the bathroom, baby seat for the table, cutlery and dishes, baby phone) please inquire when making a reservation
• small library
• Garden for free availability
• Barbecue and games
• Hiking sticks and hiking maps
• Bicycle and sports equipment depot
• Pick-up service (bus stop, train station Brixen or Klausen)
• final cleaning

• Cleaning during your stay
• Laundry and ironing service
• Breakfast basket
• Farm Breakfast in the farmhouse Stube
• snack package for the way
• fresh products from the garden
• homemade products
• guided winter hike: January, February and March
• guided wild herb hike from March to October
• guided hike in December
• Tobogganing, skis for adults (without shoes) and skis for children (with shoes), according to availability
• Bicycles and children's bikes, according to availability
• E-bikes, according to availability

Booking and Payment:
The booking is confirmed upon payment of deposit (booking confirmation) and the sending of a booking confirmation. Please note that in case of cancellation of the holiday, the deposit will not be refunded.
The apartment is available on your day of arrival at 2 p.m. (Sunday at 4 p.m.) We ask you for notification if you should arrive later than 8 p.m. Please leave the apartment on your departure day until 10.00 a.m. so that we can clean it for the next guests.

We ask you to pay the overstay at the latest on the evening before departure.

You can pay with cash for amounts under 3.000,00 Euro, by bank transfer and with credit card or Bancomat.

Our Bank details are:
Raiffeisenkasse Eisacktal
Filiale Feldthurns
Gasser Daniel
IBAN: IT 74 I 08307 59120 000307263708
SWIFT-BIC: RZSBIT21707

Cancellation conditions:
Sometimes, something may happen before your journey. However, with travel cancellation insurance you are protected from financial loss. According to EU regulations, a cancellation fee can be charged in the case of late arrivals, early departures or non-compliance.

• no later than 60 days before the arrival date, we charge 30% of the agreed total price as a cancellation fee
• in case of cancellation at least 30 days before the arrival date 60% of the agreed total price
• in case of cancellation less than 30 days before the day of arrival, if the booked apartment is not taken over for the agreed period without cancellation or in case of early departure, you are obliged to pay 100% of the agreed total price

To be unaffected of any costs in such cases we recommend to take out the Red Rooster cancellation protection, which guarantees that expenses will be taken over by the European travel insurance.
Therefore we recommend: European travel insurance